Quality Events and CAPA in Matrix Quality
Quality issues come in many forms. Matrix Quality handles them through configurable modules you can shape to fit your processes — one Quality Event module with Type-based differentiation, or separate modules for each workflow type. Either way, every issue is logged, investigated, and closed with a full audit trail.
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The challenge
Quality issues managed in disconnected systems are hard to track and harder to audit
- No single source of truthDeviations, complaints, CAPAs, and NCRs tracked in separate spreadsheets or email threads make it impossible to see the full picture.
- Audit evidence is difficult to produceWithout a structured system, showing regulators that every issue was investigated and resolved takes significant manual effort.
- Workflows vary by customer needSome organisations need one unified Quality Event module. Others need separate modules for each event type. A rigid system cannot accommodate both.
Our solution
Flexible, configurable quality event workflows — all connected, all traceable
- One system, multiple workflow optionsMatrix Quality supports a single Quality Event module with type-based differentiation, or separate modules for deviations, complaints, NCRs, OOS, and CAPAs — configured to how your team works.
- Full audit trail on every eventEvery action, approval, and update is timestamped and attributed. Regulators get a complete, unambiguous record.
- Linked investigations and corrective actionsCAPAs connect directly to their triggering events, so nothing falls through the cracks.
Core capabilities
Everything you need to manage quality events from first report to closure.
Configurable event modules
Run a single Quality Event module and use Type to differentiate deviations, NCRs, complaints, and CAPAs — or establish separate modules per workflow. The system adapts to how your team works.
Type-based differentiation within one module
Separate modules for deviations, NCRs, OOS, complaints
Flexible workflow steps per module type
Investigation and CAPA management
Assign investigations, track root cause analysis, and link corrective and preventive actions directly to the originating event.
Assign investigations with due dates
Link CAPAs to triggering events
Track escalations and closure evidence
Complaint handling
Manage customer complaints from receipt through investigation and resolution with a full audit trail and regulatory reporting support.
Complaint intake and triage
Investigation workflow with evidence tracking
Regulatory reportability assessment
Complete audit trail
Every change, approval, and status update is automatically logged with user identity and timestamp — ready for any inspection.
Immutable event history
User-attributed actions and approvals
Exportable audit reports
Hear from our customers
Matrix Quality gives us a single, validated system for our entire quality process. Audits that used to take weeks of preparation now take days.
Quality Director, Life Sciences Company
