Supplier and Audit Management in Matrix Quality
Qualify suppliers, plan internal and external audits, record findings, and manage corrective actions — all connected to your quality system. Includes a supplier portal for direct collaboration.
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The challenge
Supplier oversight managed outside the QMS creates traceability and compliance gaps
- No structured qualification processSupplier approvals managed in spreadsheets or email are hard to evidence during audits.
- Audit findings disconnected from CAPAWithout a linked system, audit findings often sit unresolved and untracked until the next inspection reveals them again.
- No direct collaboration with suppliersManaging SCARs, questionnaires, and CAPAs with suppliers by email is slow, error-prone, and not auditable.
Our solution
A connected supplier management system with a dedicated supplier portal
- Structured qualification and approval workflowsQualify new suppliers, manage requalification, and track approval status in a fully documented, auditable workflow.
- Audit scheduling and finding managementPlan audits, record findings during the audit, and link them directly to CAPA — all in one system.
- Supplier portal for direct collaborationSuppliers can respond to SCARs, complete questionnaires, and manage assigned CAPAs directly through a dedicated portal — no email chains needed.
Core capabilities
End-to-end supplier oversight and audit management for regulated industries.
Supplier qualification and approval
Manage the full supplier qualification lifecycle — initial assessment, approval, periodic review, and requalification — with a fully documented workflow.
Supplier onboarding and qualification workflows
Risk-based supplier categorisation
Approval status tracking and requalification scheduling
Audit scheduling and management
Plan internal and external audits, build checklists, record findings in real time, and track closure against each finding.
Audit calendar and scheduling
Configurable audit checklists
Finding recording and closure tracking
Supplier portal
Give suppliers direct access to respond to SCARs, complete questionnaires, and manage their assigned CAPAs — keeping everything traceable and in one system.
Supplier self-service portal
SCAR and questionnaire management
Supplier-managed CAPA responses
Linked to CAPA
Audit findings link directly to the CAPA module, ensuring every finding has a documented corrective action and closure evidence.
One-click link from finding to CAPA
Shared due dates and responsibility tracking
Closure evidence stored against each finding
Hear from our customers
Matrix Quality gives us a single, validated system for our entire quality process. Audits that used to take weeks of preparation now take days.
Quality Director, Life Sciences Company
